Warranty & Care

Last updated 25 September 2026

The Chronix warranty

Every Chronix piece is covered for one year from the date of delivery against defects in materials and workmanship arising under normal use, including movement failure. Should a qualifying defect occur, we will repair or replace the piece free of charge.

Your warranty is validated by the serial number and the warranty card supplied with your piece, together with your order confirmation.

5-Year Extended Warranty

The 5-Year Extended Warranty upgrade, available on every product page and in your bag, extends this cover to five years from delivery under the same terms.

What is not covered

• Normal wear and tear of straps, bracelets, crystals and finishes, including scratches.
• Damage caused by accidents, impacts, misuse or exposure to water beyond the stated water resistance.
• Pieces opened, repaired or modified by anyone other than Chronix or its authorised partners.
• Battery depletion, and loss or theft.
• For Digital Watches, the smartwatch module itself, which is covered by its manufacturer's own warranty.

Your statutory rights

This commercial warranty is offered in addition to, and does not affect, your statutory rights — in particular the legal guarantee of conformity, which in the European Union lasts at least two years from delivery.

Making a claim

Write to chronixwatchesue@outlook.com with your order number, a description of the issue and, where possible, photographs or a short video. Our team will reply within two business days with the next steps.

Care

• Clean your piece with the microfibre cloth supplied; use a slightly damp cloth on steel bracelets and rubber straps.
• Speed Watches are rated 3 ATM: avoid swimming, showers, saunas and hot water.
• Keep your piece away from strong magnetic fields, solvents and perfumes.
• Store it in its presentation box when not worn.